Sky Q Outage: Thousands Affected as Technical Issue Causes Disruption
A major technical issue affecting Sky Q boxes across the UK caused widespread disruption to thousands of customers on the evening of May 15. The outage, which lasted for several hours, left many frustrated users unable to watch television, with some struggling to regain service even after restarting their boxes.
According to The Sun, the broadcasting giant faced calls for compensation from annoyed viewers. In response, Sky has offered customers a free movie from the Sky Store as a "small gift for your understanding." The email, sent to affected customers, reads: "We’re extremely sorry if you experienced disruption to your Sky Q services recently. On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services."
The free movie offer has been well-received by customers, with many taking to social media to express their delight. "I’m delighted with the free movie!" one customer wrote. "I let my children pick what they wanted out and they picked the new Venom film. They were over the moon! I thought it was a nice gesture from Sky." Another customer commented: "I got Venom as it’s £20 normally."
As reported by The Sun, the technical issue was caused by a fault that affected some Sky Q boxes, causing them to enter standby mode. Sky’s teams worked quickly to resolve the issue and restore services. The company has apologized for the disruption and is offering the free movie as a gesture of goodwill.
In addition to the free movie offer, Sky has also made customers aware of another freebie available to football fans. Viewers can watch all three UEFA finals live on Discovery+ Basic at no extra cost. The finals include the UEFA Europa League, the UEFA Conference League, and the UEFA Champions League.
The Sun also reported that Sky has made some changes to its TV planner. The channel changes include Sky Mega Hits becoming Sky Hits HD, and Sky Mission Impossible becoming Sky 80s HD. Additionally, That’s Oldies has become That’s Summer, and That’s Dance has become That’s Pride.
For Sky Q customers, there are some handy tricks worth knowing about. For example, if you can’t find your Sky Q remote, you can press the Sky Q logo on the front of your TV box to trigger the remote’s built-in ringer. You can also use voice search to find movies by quoting famous lines. Additionally, if you accidentally delete a recording, you can get it back by going to Recordings > Manage > Deleted and hitting Undelete.
The Sky Q outage serves as a reminder of the importance of reliable technology and the impact that disruptions can have on customers. As reported by The Sun, Sky has taken steps to apologize and make amends with its customers, offering a free movie and highlighting additional benefits available to football fans.
Channel Changes
Sky routinely makes changes to the TV planner. Here are the latest updates:
- Sky Mega Hits becomes Sky Hits HD – Satellite 303, Sky Glass/Stream 303
- Sky Mission Impossible becomes Sky 80s HD – Satellite 302, Sky Glass/Stream 302
- That’s Oldies becomes That’s Summer – Satellite 359
- That’s Dance becomes That’s Pride – Satellite 360
And later this week:
- Sky Family becomes Sky Fairytale – Satellite 306/850, Sky Glass/Stream 306 (from Friday)
- Sky Cinema Action becomes Sky M:I – Satellite 307/851, Sky Glass/Stream 307 (from Saturday)
